When you buy on Exo, your payment is held safely until your ticket is delivered. Here is exactly what happens behind the scenes — and why it matters.
Buying a resale football ticket online has always carried a sting of doubt: pay first, and hope the ticket turns up. Escrow flips that around.
When you check out on Exo, your card is charged but the money does not go straight to the seller. It is held — in escrow — by our payment partner. The seller can see that payment is secured, which gives them confidence to transfer your ticket promptly.
Only once your ticket has been delivered and you have had the chance to confirm it is valid do we release the funds to the seller. If a valid ticket never arrives in time, you are refunded in full under our buyer guarantee. No chargeback battles, no chasing strangers.
It is a small change in plumbing that makes a big difference in trust. You get the seat; the seller gets paid; nobody gets burned.